Why should I use a professional locksmith company?
A professional locksmith will bring experience and knowledge in lock, safe & security problems. They are prepared to solve all your security issues in every situation. They are licensed, insured, and will guarantee their work.
I have a key marked "Do Not Duplicate." Can I get a copy of it anyway?
Keys marked Do Not Duplicate, Do Not Copy, or Unlawful to Copy can be duplicated with a verified letter of authorization from the owner or supervisor.
My key does not insert or withdraw easily or it has difficulty turning.
Our first suggestion is to spray the lock with light penetrating oil like Tri-Flo. Please NEVER SPRAY LOCKS WITH WD-40! Spray the oil into the keyhole and onto the bolt mechanism. Next, move the bolt in and out to allow the oil to penetrate into the lock. Our only other suggestion is to not take the lock apart if you cant put it back together.
The lock isn’t smooth. What should I do?
After you have tried the above solution, if it works with the door open, the problem is not in the lock, but rather the alignment of the door and frame. Keep in mind, wooden doors and frames will warp and swell with temperature and humidity, and metal doors and frames will twist and rust with age.
Is the "Do Not Duplicate" marking on a key enough for controlling key duplication?
NO! For your protection, you must use patented keys. These are the only keys that are properly protected against unauthorized duplication.
Can I buy lock opening tools?
No, it is illegal in most states to sell or possess burglary or entry tools. Locksmiths will not sell entry tools to anyone.